We stand behind the quality of our products and guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please email us atwith a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please email us at . Our customer service team will review your claim. If your claim is approved, we will provide you with a return address. Customers are responsible for return and exchange shipping rates. Please allow 3-5 business days after your return is received for a refund to appear. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
All of our Women's Low-Top Shoes are custom-made-to-order and handcrafted to the highest quality standards.
We Ship Worldwide! Standard shipping costs $4.95 for each order.
You can expect the following time to receive your purchase:
Production & Processing Time: 7 - 10 business days. Your items will be manufactured, packaged and shipped from our facility to DHL/USPS carrier.
Shipping time: 3 – 5 business days via DHL/USPS.
All shipping is insured and includes a tracking number where you can check the real-time status of your delivery.Return and Exchange
Sizing Guarantee: If your shoes don’t fit, you can exchange them for a new pair!
Serving our customers with the highest quality shoes is our #1 priority. If you receive a defective item, contact us within 30 days for a full refund or a free exchange.